Dyez ("Dyez", "we", "us") provides a salon management platform used by salon owners and their staff to take bookings, message customers, and run day-to-day operations. This policy explains what information we handle, why, and the choices you have.
This policy covers three groups: salon owners and staff who use Dyez to run a salon, customers who book appointments through a salon on Dyez, and visitors to this website.
1. Who controls the data
When a salon uses Dyez to manage its own customers and bookings, the salon is the controller of that customer data and Dyez acts as its processor. Dyez handles that information on the salon's instructions to provide the service. For account data, billing, and this website, Dyez is the controller.
2. Information we collect
From salon owners and staff
- Account details: name, business name, email, phone number, and login credentials (staff sign in with a PIN).
- Salon setup: services, prices, working hours, staff records, and photos you upload.
- Billing records: the plan you are on, invoices, and payment status. We do not store card numbers.
From customers who book through a salon
- Contact details you provide when booking: name and mobile number.
- Booking history, including appointments attended, cancelled, and missed (no-shows).
- Any notes or reference photos attached to a booking.
From website visitors
- Basic technical data such as IP address, browser type, and pages viewed, used to keep the site secure and understand usage.
3. How we use information
- To provide the service: run bookings, calendars, staff scheduling, payroll, and reports.
- To send transactional messages on a salon's behalf, such as booking confirmations, reminders, review requests, and rebook nudges. Where a salon connects its own WhatsApp number, these messages are sent from that number.
- To operate no-show tracking, including the automatic blocking of customers with repeated consecutive no-shows at a given salon.
- To handle billing, support, and account security.
- To improve and secure the platform.
4. WhatsApp and messaging
Dyez lets a salon link its own WhatsApp number to send transactional messages to its customers. When linked, message delivery runs through that number. Dyez does not send marketing broadcasts on a salon's behalf. Messages are limited to booking-related notifications. A salon can unlink its number at any time.
5. When we share information
We do not sell personal data. We share it only as needed to run the service:
- Service providers that host our infrastructure, deliver messages, and store images, bound by contract to protect the data.
- Within a salon: staff see the customer and booking data their role allows.
- Legal requirements: where we are required by law to disclose information.
6. Payments
Dyez does not process card payments and does not store card numbers. Salon subscriptions are billed on an invoice basis. Where a salon records a customer payment (cash, card, or UPI) in Dyez, only the fact and amount of the payment are stored, not card details.
7. How long we keep data
We keep account and salon data for as long as the account is active. Customer booking data is retained on behalf of the salon while it uses Dyez. When an account is closed, we delete or anonymise data within a reasonable period, unless we must keep records to meet legal or accounting obligations.
8. Security
We protect data with encryption in transit and at rest, role-based access controls, and staff PIN logins rather than shared passwords. No system is perfectly secure, but we work to protect information against unauthorised access, loss, and misuse. See our Security overview for more.
9. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to certain uses. If you are a customer of a salon, contact that salon first, as it controls your booking data. For account and website data, contact us using the details below. Salon owners can export their data as CSV at any time.
10. Children
Dyez is a tool for businesses and is not directed at children. We do not knowingly collect data from children through this website.
11. Changes to this policy
We may update this policy as the service evolves. When we make material changes, we will update the date at the top and, where appropriate, notify account holders.
12. Contact us
Questions about privacy or this policy? Reach us at privacy@dyez.app.
This document is provided for general information and is not legal advice. Please review it with your own legal counsel before relying on it.